Terms of Service

Barnes Home Improvements is a family remodeling and repair business in Wooster, Ohio, run by Al and Cody Barnes, working here since 1996. These terms cover using this website, asking us for an estimate, and the text messages we send. Using the site means you are alright with them.

Estimates and quotes

Estimates are free and given in writing. Prices on an estimate hold for 30 days unless the estimate says otherwise. An estimate is not a contract: work starts when we both agree on the scope and the schedule. If we open a wall and find something nobody could have seen, we stop, tell you the same day, and give you the revised number before we carry on. We do not do surprise invoices.

Payment

Jobs quoted at $1,000 or less take nothing down. Jobs over $1,000 take half up front before work starts, which covers materials and holds your place on the schedule. The balance is due at your walk-through, once you have looked the work over. Estimates give you one written price covering labor and materials together; we do not bill materials separately or provide supplier receipts.

Text messages

If you tick the SMS box on our estimate form, you agree we may text you at the number you gave us about that estimate and your job: appointment reminders, scheduling and job updates. We do not send marketing or promotional text messages. Consent is never a condition of purchase — you can leave the box unticked and we will still quote your work.

Message frequency varies with the job and is low. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. Opting out of texts does not stop us calling you back about work you asked us to quote. We never sell, rent or share your phone number, and we do not buy, rent or use purchased, rented or affiliate lead lists.

Age

You must be 18 or older to request an estimate, to hire us, or to opt in to text messages from Barnes Home Improvements. This website and our SMS program are not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a minor has given us their details, call or text (330) 621-5810 and we will delete them.

Using this site

The words, photographs and drawings on this site are ours. The job photographs are our own work, in customers' homes, used with permission. Please do not copy them onto another contractor's website. Do not use this site or its forms to send anything unlawful, or to harvest contact details.

Accuracy

We keep this site current and honest, but a website is not a quote. Where anything here disagrees with your written estimate, the written estimate is the one that counts. Service areas and hours can change.

Privacy

What we collect and what we do with it is set out in our Privacy Policy.

Contact

Questions about these terms: (330) 621-5810, Mon–Fri 7am–4pm. Barnes Home Improvements, Wooster, Ohio 44691.